The Roster

In your Pike13 business you can quickly see which clients have failed payments, payments due, no plan or pass to pay for the service, incorrect email addresses (or emails that have bounced), or an unsigned waiver.

Pike13 notifies you of these issues when you enroll clients in a class or course or book them for an appointment, showing you alerts on the attendance tab of the service roster so you can resolve the issues right away. If your business lets clients enroll directly using the Client Kiosk, they’re alerted to contact a staff member to help them resolve the issue.

When client attendance has not yet been confirmed, each client is labeled as INCOMPLETE, along with any of the above remaining issues (labeled with an issue icon) needing resolution.

If your clients have been checked in already (either from the Client Kiosk or by clicking the green checkmark to the right of each client name in the roster), you see them listed either as COMPLETE or as Unpaid with a shopping cart icon. Clients marked as COMPLETE are confirmed but might still have past issues needing resolution. To cover the visit for those clients who are unpaid, you can sell clients a one-visit pass, a multiple-visits pass, or a membership plan by clicking the shopping cart button.