Articles in this section

Locations

Who can use this feature?

Pike13 Plan:

✓ Premium
✓ Advanced
✓ Essential

Role:

✓ Primary Owner
✓ Owners
✗ Managers
✗ Staff
✗ Limited Staff

In this article

Adding locations

  1. Select Settings at the top of any page.
  2. Click Advanced Settings.
  3. Under Your Pike13 Business in the right hand menu, select Locations.
  4. Click + Add Location button. From here you can provide the location's:
    • Name
    • Description
    • Address
    • Phone Number
    • Time zone
    • and Toggle the option to list in the footer of your Pike13 website

Warning

Location Time zones

If you have more than one location, and those locations are in different time zones, the schedule will default to the home location time zone of the client / staff member logged in. The home location can be set from the client / staff members profile page.

If no home location is set for the client / staff member, the default location will be set to the top location listed at Settings > Advanced Settings > Locations.

Warning

Changing Location Time zones

When changing the time zone of a location, that already has scheduled events, be aware that those events times will adjust accordingly. If the event time change was not desired, you will need to manually change each event to the proper time.

Best Practice

Locations

Locations should ideally be all in the same time zone as multiple time zones could confuse client’s viewing your site. If your business has multiple locations, and those locations are in different time zones, you many want to look into having multiple Pike13 sites instead of using the locations feature. If you are interested in having multiple sites, please reach out to our team at help@pike13.com.

Editing locations settings

  1. Select Settings at the top of any page.
  2. Click Advanced Settings.
  3. Under Your Pike13 Business in the right hand menu, select Locations.
  4. Click on the location you wish to edit.
  5. Here choose Edit next to the individual location setting.
  6. Update the setting then select Save.

Disabling a Location

  1. Select Settings at the top of any page.
  2. Click Advanced Settings.
  3. Under Your Pike13 Business in the right hand menu, select Locations.
  4. Click on the location you wish to disable.
  5. Select the Disable button on the right hand side. This will hide the location, but all historical information will still be assigned to this location including client / staff members home locations and past event locations. Prior to disabling a location, all upcoming classes, courses, and appointments have to been canceled that are held at that location.

Adding business hours and unavailable/holiday hours

  1. Select Settings at the top of any page.
  2. Click Advanced Settings.
  3. Under Your Pike13 Business in the right hand menu, select Locations.
  4. Click on the location you wish to add or update business hours and/or blackout/holiday hours.
    • Business Hours will show your clients the hours this location is open. You can set hours for a specific day, or have them repeat. You can also set multiple business hours.
      Example: 9am-5pm repeating every Monday through Friday, and 10am-5pm repeating on Saturdays.
    • Unavailable / Holiday hours will prevent clients from booking appointments on during these times. Please note, staff will still be able to book clients during this time and it will not cancel events that are already scheduled. Staff availability still needs to be blacked out and classes need to be canceled manually.