Skip to content
  • There are no suggestions because the search field is empty.

Account vs. Profile: One Login to Rule Them All

At Pike13, we believe you shouldn't need a different password for every gym you visit or every child you manage. Our "Single Sign-On" system ensures that one email and one password gives you total access to your entire world

In This Article

Who can use this feature?

  • Pike13 Plans: ✅Premium, ✅Advanced, ✅Essential
  • User Roles: ✅Primary Owner, ✅Owner, ✅Manager, ✅Staff, ✅Limited Staff, ✅Client

The Difference Between an Account and a Profile

  • Your Account: This is your "Master Key." It’s your email address and password. You use this to log in to Pike13, no matter which business you are visiting.

  • Your Profile: This is your "Digital Persona" at a specific business. It contains your specific waivers, visit history, and passes for that gym or school.

Managing Your Family (Account Managers & Dependents)

If you are a parent or guardian, you are the Account Manager. You hold the "Master Key" (the Account) used to manage Dependents (your children or family members).

How this makes your life easier:

  • No Password Fatigue: You don’t need to remember a different password for every gym, studio, or family member.

  • Seamless Switching: Once signed in, you can jump from your profile to your child’s profile with two clicks—no logging out required.

  • Unified Billing: Manage payments for your entire family and multiple businesses

  • One Key for Multiple Businesses: If you attend a yoga studio and your child attends a swim school that both use Pike13, you use the exact same login for both.

How to Switch Between Profiles

Once you are signed in, navigating between your own profiles or your family members is simple:

  1. Select your Name or Profile Icon in the top right corner of the screen.

  2. A dropdown menu will appear listing your name, the businesses you visit, and any Dependents linked to your account.

  3. Click the name of the person or business you want to view.

  4. The dashboard will update to show that specific person's schedule, passes, and history.

Frequently Asked Questions

Can my spouse also manage our children? Yes! A child (Dependent) can be linked to multiple Account Managers. Each parent can use their own unique email and password.

Why can't I see my child's profile? If a family member is missing from your dropdown menu, the business may not have linked them to your email address yet. Please contact the business directly to have them "link" the profiles.

Why do I have multiple profiles for myself? You will have a separate profile for every business that uses Pike13. For example, if you go to "CrossFit A" and "Yoga Studio B," you have one Account but two distinct Profiles. This ensures your data and waivers stay private to each business.