How do clients sign up and in on the Pike13 Client Kiosk?

The Pike13 Client Kiosk is a two-in-one app for quickly signing up clients who are new to your business and for current clients to check in to scheduled classes and previously booked appointments. If a client wishes to book an appointment or make a purchase, they will need to see a staff member. 

Businesses can choose to use the Client Kiosk for both new client sign-up and class sign-in. A sign-in code is created for each new client and they can use it to sign in quickly.

If you mount your iPad or tablet in a display stand, make sure the tablet's camera isn't blocked by the holder.

Setting up the Client Kiosk

1. To sign in to the Kiosk app, enter your email address and password for your staff account.
2. Choose how you want to use the kiosk: sign in only, sign up only, or both.
3. If your business has more than one location, choose the location that this kiosk serves.

To sign out, click the upper left corner of the screen, click , and then in the first setup page select Sign Out.

Signing in a client

1. The client is prompted to either scan their QR Code, enter their phone, or enter their email address.
   • Clients can find their sign-in code in their client profile by logging into their Pike13 account on their smartphone.
     • From the client's mobile profile, select Your Stuff > Scan In.
   • On an iPhone, clients can store the barcode in Wallet.
• Have the client click Scan barcode, place the barcode or sign-in code in front of the camera, and wait for the scan to complete.
2. If they are not enrolled, the client will click the scheduled class that they are checking in for, then click Finish.
3. If they are enrolled in a scheduled class or have a booked appointment, they will be automatically be checked in when they sign in.

Signing up clients and their children

1. Have the client click  Sign up.
2. The client will need to enter their email address, and then click the arrow.
3. If you have indicated that your business serves both adults and dependents, the client is asked if they are registering a child or dependent.
4. If the client selects Yes, they are asked if they (adult)are also need to sign up. If they are also taking lessons, they will select Yes.
5. Next the client enter their name and any additional information requested in the sign up form.
6. The client can choose to take a photo for their client profile. If they choose to, they will need to wait for the camera on the tablet to take the photo. They are given the chance to use or retake it.
7. If your business has created a waiver, the kiosk prompts the client to click Sign Waiver. 
8. If the client indicated that they also want to sign up a dependent, they are asked to enter the dependent’s birthday.
9. Next the client complete any other fields that your business requires.
10. They are asked to take a photo of the dependent. 
11. The client will be prompted to Sign Waiver and then do the following:
• If it is an adult that was signed up as the dependent, that person will need to sign the waiver.
• If the client is under the age of majority (default 18 years old), they will be prompted to sign the Guardian Waiver.
12. To sign up another dependent, the client can click Sign Up Another Dependent, or if no other dependents need to be signed up, the client can click Finish