Appointments, Classes & Courses – Pike13 Help Center

Who can use this feature?

Pike13 Plan:

✓ Enterprise

✓ Pro

✓ Business

Role:

✓ Primary Owner

✓ Owners

✓ Managers

✗ Staff

✗ Limited Staff

More information about Pike13 Plans and Roles

Services are the events your clients can enroll in and attend at your studio. In Pike13, you can create 3 different types of services and each one has unique features. Below we walk through the differences between each of the 3 types of services: Classes, Courses and Appointments.

Classes

Classes work well for group-based lessons. Classes occur at regularly scheduled times and more than one client can register online for a class. Clients can also selectively enroll and cancel classes online. Classes can be set up to allow dropins, makeups and a waitlist. Common uses include group training, open gym and WOD (workout of the day).

Example: Intro Yoga is scheduled every Monday, Wednesday, and Friday at 6-7am with no end date.

Courses

A course is also a group-based service that is scheduled with a specific start and end date. Clients are required to pay the full enrollment fee in advance. Once the enrollment fee is paid, the client will be automatically enrolled into every event in the series. Courses cannot be paid for with a pass or plan and courses do not allow for drop-ins or makeups. Common uses include bootcamps, camps, events and workshops.

Example: Weekly Camp is scheduled Monday- Friday at 9am-3pm and clients must pay $250 to enroll in all 5 days.

Warning

Course Limitations

Clients must pay the course fee in full, upfront. They cannot pay for a course with a plan or pass. Clients must also attend all of the sessions. They cannot drop-in, makeup a missed session, attend part of the course or be added to a waitlist. Clients cannot cancel their course online or choose to reschedule their course.

Appointments

An appointment is a private service that is scheduled on demand based on staff member availability. Clients can schedule times as needed and pay for visits using a plan or pass. Only one client can book an appointment online with an instructor and appointments are booked based on the staff member's availability. Common uses include one-on-ones, consultations, evaluations, lessons, massages, nutrition consulting, and personal training.

Should I set up a Course, Class or Appointment Service?

Service	Pro	Con
Course	Pay entire course fee upfront before enrolling Register client automatically to ALL sessions within the Course Import a client into the course series without requiring payment Clients cannot cancel	Cannot enroll in part of a course Must be paid for separately; cannot be tied to existing plans or passes Canceling will remove the client from the entire course No Waitlist, Makeups, or Drop-ins
Class	Paid for with pass or plan Allow more than one client to enroll Staff can bulk enroll clients into a series of classes Allow for drop-ins and makeups Enable a waitlist	Clients cannot enroll in the entire series at once Clients can always cancel an enrollment online
Appointment	Paid for with pass or plan Booked based on staff member's availability Staff can bulk enroll clients into a series of appointments Allow for makeups	Only one client can book online (staff can book additional clients) Clients can only enroll in individual appointments No Waitlist

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