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Appointments, Classes & Courses

Who can use this feature?

Pike13 Plan:

✓ Premium
✓ Advanced
✓ Essential

Role:

✓ Primary Owner
✓ Owners
✓ Managers
✗ Staff
✗ Limited Staff

In Pike13, Services are the events or sessions your clients can register for and attend at your studio. You can create three types of services—Classes, Courses, and Appointments—each designed to meet different scheduling and enrollment needs. Here’s a breakdown of how each one works and when to use them:

Classes

Classes are ideal for group-based activities that happen on a regular schedule. Multiple clients can register online, and they have the flexibility to enroll or cancel individual sessions as needed.

Key Features:

  • Recurring schedule with no fixed end date

  • Supports multiple clients per session

  • Clients can enroll or cancel individual sessions online

  • Options for drop-ins, makeups, and waitlists

Example: Intro Yoga is scheduled every Monday, Wednesday, and Friday at 6-7am with no end date.

Courses

Courses are also group-based but run for a set period with a fixed start and end date. Clients pay a one-time fee upfront and are automatically enrolled in every session in the course.

Key Features:

  • Set start and end dates

  • Full upfront payment required (not payable via passes or plans)

  • Automatic enrollment in all sessions

  • No options for drop-ins, makeups or cancellations

Example: Weekly Camp is scheduled Monday- Friday at 9am-3pm and clients must pay $250 to enroll in all 5 days.

Warning

Course Limitations

Clients must pay the course fee in full, upfront. They cannot pay for a course with a plan or pass. Clients must also attend all of the sessions. They cannot drop-in, makeup a missed session, attend part of the course or be added to a waitlist. Clients cannot cancel their course online or choose to reschedule their course.

Appointments

Appointments can be individually scheduled or booked in a series. These are 1 on 1 private sessions based on a staff member’s availability. Clients can book these sessions as needed and pay using a pass or plan.

Key Features:

  • One client per appointment (online)

  • Scheduled based on staff availability

  • Clients book individual sessions or a series online

  • Supports passes/plans and makeups

  • Staff can manually enroll additional clients if needed

Should I set up a Course, Class or Appointment Service?

Service Pro Con
Course
  • Pay entire course fee upfront before enrolling
  • Register client automatically to ALL sessions within the Course
  • Import a client into the course series without requiring payment
  • Clients cannot cancel
  • Cannot enroll in part of a course
  • Must be paid for separately; cannot be tied to existing plans or passes
  • Canceling will remove the client from the entire course
  • No Waitlist, Makeups, or Drop-ins
Class
  • Paid for with pass or plan
  • Allow more than one client to enroll
  • Staff can bulk enroll clients into a series of classes
  • Allow for drop-ins and makeups
  • Enable a waitlist
  • Clients cannot enroll in the entire series at once
  • Clients can always cancel an  enrollment online
Appointment
  • Paid for with pass or plan
  • Booked based on staff member's availability
  • Bulk enroll in a series of appointments or in individual appointments.
  • Allow for makeups
  • No Waitlist
  • Only one client can enroll in an appointment time
  • Only staff can add more than one client to an appointment time