September 2026 Updates

Fixes and Improvements

Payments & Billing

• In a rare timing edge case, a credit from an unused portion of a prior billing period could be wiped out instead of applied to the catch-up invoice when a membership hold ended — resulting in the client being charged the full amount for a partial period. The credit is now reliably applied as expected.
• Fixed an issue where clicking "Billing Info" did nothing for businesses with an expired trial, blocking them from adding or updating a payment method.
• Fixed the "Get Help" button on the trial-expired billing screen, which previously opened a redundant tab and sometimes rendered in Spanish.
• Fixed the "Need help?" section in confirmation emails so it no longer appears blank when a business hasn't set a contact email.
• Fixed an issue where a validly purchased gift card could fail to redeem if the underlying product's amount range was changed after purchase.
• Suppressed the waiver-signing modal on checkout pages, so a new client verifying their email mid-checkout can finish their purchase without being interrupted by a forced waiver prompt.
•  Importing a recurring plan from a dependent's profile was placing the plan and invoice on the dependent instead of the Account Manager; the Account Manager is now correctly billed as "Purchased by." 
•  Invoices for plans on an indefinite hold were incorrectly showing an "Unpaid" badge; they now show "On Hold." 
•  Staff selling a hold fee were being sent back to the cart from checkout; hold-fee-only invoices now stay on checkout so the fee can be paid normally. 
•  When a bank returns an ACH payment after it has already settled, the invoice now reopens automatically to show the unpaid balance. 
•  Parents whose dependent holds a qualifying membership could see a "Members only" plan or pass for that child but couldn't buy it; they can now complete the purchase. 
•  The Pending Purchase Requests list now includes the year in each request's date. 

Scheduling & Calendar

• A backend error could occur when generating booking data for group classes in certain circumstances, which could surface as a failure in the app. This has been fixed.
• Calendar and schedule views now load faster, thanks to a more efficient query for fetching scheduled events — particularly noticeable on busier calendars.
• Bulk Modify now supports a start date+time and end date+time, letting staff modify or cancel matching events across multiple days in one pass instead of only a single day.
• Fixed the Schedule List view showing a stale, incorrect event count carried over from another date after navigating between dates.
•  The Schedule's Calendar Filters & Settings now let you collapse and expand Services and Rooms groups and turn an entire group on or off with a single checkbox.
•  Late-canceled visits now appear on the calendar the same way as regular cancellations, so they're easy to spot without clicking in. 
• Room-based appointment services with no staff assigned showed no available times on the service's own booking page; available times now display correctly based on the room's hours and capacity.
• Scheduling conflict checks now look six months ahead instead of 90 days, catching more conflicts with existing appointments, staff unavailable hours, rooms, and repeating services.
• When a client was removed from an appointment's roster, the time slot stayed unavailable to other clients; empty appointments now free up the time for booking.

Clients & Profiles

• Pages that display client and staff profile photos load more quickly, following a reduction in redundant database lookups for photo data.
• Dates on activities and notifications now consistently include the year, making it easier to tell whether something happened recently or a long time ago.
• Owners and Managers can now grant Limited Staff members permission to view a client's email address and phone number, when that staff member is set as the client's Primary Staff Member. Previously, Limited Staff had no visibility into that contact info at all. 
•  Owners can now grant Limited Staff members an optional "Manage Own Appointments" permission, letting them create, reschedule, and cancel appointments for clients already assigned to them — within their own configured availability — without gaining access to other staff members' clients or schedules. 
•  Account Managers can now be notified when their dependent is marked as a No Show, so parents and guardians know about missed visits. This notification is off by default. 
• Fixed a silent failure when a client tried to claim a profile that was already linked to their account at the same business — the claim now shows a clear error, and the signup flow catches the conflict earlier to direct the person to sign in instead.
• Fixed an issue where a brand-new client's in-progress booking could get silently lost after verifying their email on a mobile browser — the verification link now carries what's needed to resume booking directly.
• Fixed a false "contains credit card number" error that could block a client note when pasting a link containing a long digit sequence.
• Clients who already have a Pike13 account and sign up at a new business now get the full guided sign-up, including the option to create an Account Manager profile and add dependents.
• Clients no longer need to re-enter their password to edit general account info; it's only requested when changing their password or email address.
• Clients with profiles at multiple businesses could get stuck in a "verify your email" loop if one business had been canceled; verification emails now come from an active business.
• Account Managers in Canada adding a dependent now see Canadian provinces and territories instead of U.S. states.
• The client "you were marked as a no-show" email notification is now off by default but can be turned on.

Services

• The Services list in Settings has been redesigned so you can see more about each service without opening it. Each service now shows its type (Class, Appointment, or Course), category, and any linked Skill Programs. You can also add an optional image to any service from its Edit Details page, using a JPG or PNG at least 600×600. Services without an image look the same as before. Service images are currently visible to staff only, with client display coming later.  

Rooms

• Clients can now book an eligible room online on their own, without also needing to book an instructor or staff member. This works when the room has "Allow Room to be booked" enabled and its service has no Staff Availability configured. Rooms still respect their configured hours and capacity, and if a room becomes unavailable between selection and confirmation, clients see a clear message instead of a failed booking. 

• Staff viewing a Skill Tracking program page now see a Highlights card with at-a-glance stats: Total Students (anyone with at least one skill rating), Completion Rate, Avg Time to Complete, and Graduated count (students at 100% completion). These are current, all-time stats only for now — date-range filtering is coming later as part of Premium Reporting.

•  Staff can now review a student's full coaching history in one place. Go to Skill Tracking > Programs > Students and select a student's name. You'll find a new Notes tab next to Levels and Sessions. It lists every skill note recorded for that student in the program, with the skill name, rating, note, and date, newest first. 

• The general Skill Tracking programs page now shows a "Trending Programs" card highlighting up to three programs with the biggest month-over-month change in rating submissions (a program needs at least 10 submissions in a month to qualify). Each entry shows the submission count and percent change versus the prior month.

Under the Hood

• Resolved a backend error that could occur when generating booking/lease data for group class events in certain edge cases.
• Fixed missing template errors that could break the welcome/sign-in flow for certain request formats and the membership purchase form for Portuguese (Brazil) and Portuguese locale settings.
• Fixed errors that could appear on some business pages and when viewing certain staff member profiles.
• Fixed a backend error that could break the enrollment confirmation page for bulk and recurring enrollments with certain plan configurations.
• A room becoming unavailable between selection and confirmation is now handled gracefully instead of causing an error.