Troubleshooting Payroll

There are a couple of possibilities why a payroll may not appear for a staff member. Pay rates may not be assigned to the service or staff member, attendance may not be confirmed or clients were not checked in for a class, appointment or course.

In This Article

• Who can use this feature?
• Verify Assigned Pay Rates
• Confirm Attendance
• Reset Roster Attendance
• Already Included in Payroll Report

Who can use this feature?

• Pike13 Plans: ✅Premium, ✅Advanced, ❌Essential
• User Roles: ✅Primary Owner, ✅Owner, ❌Manager, ❌Staff, ❌Limited Staff

Verify Assigned Pay Rates

Verify the staff member's assigned a pay rates.

1. At the top of any Pike13 page, click Staff.
2. Select the staff member who is missing a pay item.
3. Click on Pay Rates. Review the staff member's assigned services, and services that do not have pay rates. 
   
4. To add a pay rate for the staff member, select:
   1. The + button to add a pay rate to the service.
   2. No assigned to pay rate dropdown to select a pay rate.
5. After adding a pay rate for the staff member, return to Staff.
6. Click Run Payroll Now.
7. To update the pay items for a previous pay period, click the pay period, then click Delete.
8. Click Recalculate Pending Pay to update pending pay items.
9. Follow the steps to run payroll.

Confirm Attendance

Check if attendance for the instructor's assigned schedule has been confirmed.

1. At the top of any Pike13 page, click Schedule.
2. Navigate to the date(s) for the event you need to confirm.
   1. If the event is grayed out, attendance has been confirmed.
3. Click the event to check if the roster has any unresolved items.
4. Confirm attendance for the events that were not previously completed.
5. After adding a pay rate for the staff member, return to Staff.
6. Click Run Payroll Now.
7. To update the pay items for a previous pay period, click the pay period, then click Delete.
8. Click Recalculate Pending Pay.
9. Follow the steps to run payroll.

Reset Roster Attendance

If the pay item is still not appearing after assigning a pay rate and confirming attendance, you may need to reset attendance.

1. At the top of any Pike13 page, click Schedule.
2. Go to the event that is missing a pay item.
3. Click on the gear icon next to a client's name in the roster.
4. Choose to reset attendance.
   
5. Check the client back in to the event.
6. Repeat steps 3-5 for every client on the roster.
7. Once all clients have been checked back in, return to Staff and click Run Payroll Now.
8. To update the pay items for a previous pay period, click the pay period, then click Delete.
9. Click Recalculate Pending Pay.
10. Follow the steps to run payroll.

Already Included in Payroll Report

1. At the top of any Pike13 page, click the Reporting icon.
2. Click Financials.
3. Click on Payroll, then click Details.
   
   
4. Add filters for Service Date and Staff
   
5. Click Finish.
6. The results will show if this event has already been included in a payroll report.