Pike13 staff and clients can manage a lot of their own activity. To keep a pulse on the action easily, use the built-in notification settings so that you always know what's going on.

Learn how your employees can manage their notification settings: Managing Staff Notifications

Who can use this feature?

Pike13 Plans: ✅Premium, ✅Advanced, ✅Essential
User Roles: ✅Primary Owner, ✅Owner, ✅Manager, ✅Staff, ✅Limited Staff

Limited Staff Members

Limited Staff Members may receive these notification types:

Billing
- None
Attendance
- Attendance for a class or appointment has not been confirmed
Scheduling
- A client booked or canceled an appointment with you
- A client booked or canceled a class with you
- A client booked or canceled a course with you
- Push notifications for schedule changes done by manager or owner accounts
- If enabled, a reminder for an upcoming appointment, class, or course you're assigned to
Client Management
- None

Staff Members

Staff Members may receive these notification types:

Billing
- A client updates a purchase you requested
Attendance
- A spot is available for a class with clients on the waitlist
- A client visit is unpaid
- A client is missing a waiver
- Attendance for a class or appointment has not been confirmed
Scheduling
- A client booked or canceled an appointment with you
- A client booked or canceled a class with you
- A client booked or canceled a course with you
- A room is changed for a class, course, or appointment
- Push notifications for schedule changes done by manager or owner accounts
- If enabled a reminder for an upcoming appointment, class, or course you're assigned to

Client Management
- None

Managers

Managers may receive these notification types:

Billing
- A client's payment fails or is overdue
- A staff member discounts a purchase
- A staff member refunds or voids a purchase
- A staff member or client updates a purchase request
- A client updates a purchase you requested
Attendance
- A spot is available for a class with clients on the waitlist
- A client visit is unpaid
- A client is missing a waiver
- Attendance for a class or appointment has not been confirmed
Scheduling
- A client booked or canceled an appointment with you
- A client booked or canceled a class with you
- A client booked or canceled a course with you
- A client booked or canceled an appointment with another staff member
- A client booked or canceled a class with another staff member
- A client booked or canceled a course with another staff member
- A client canceled their attendance of a group class
- One staff member is substituted for another in a class or appointment
- Push notifications for schedule changes done by manager or owner accounts
- A room is changed for a class, course, or appointment
- If enabled, a reminder for an upcoming appointment, class, or course you're assigned to

Client Management
- A staff member adds a client
- A client signs up online
- A staff member sells something
- A client buys something
- A client's credit card expires soon
- A staff member adds a note to a client's profile
- A staff member posts a note in a class, course, or appointment
- A staff member places a plan on hold
- A client's plan or pass is expiring with no other plan or pass to replace it
- A client's recurring plan is about to expire
- A client's prepaid membership is about to expire
- A client's pass is about to expire
- A client has only one visit remaining on a pass
- A staff member issues a make-up
- A client signed a document

Owners and Primary Owners

Owners and Primary Owners may receive these notification types:

Billing
- A client's payment fails or is overdue
- A staff member discounts a purchase
- A staff member refunds or voids a purchase
- A staff member or client updates a purchase request
- A client updates a purchase you requested
Attendance
- A spot is available for a class with clients on the waitlist
- A client visit is unpaid
- A client is missing a waiver
- Attendance for a class or appointment has not been confirmed
Scheduling
- A client booked or canceled an appointment with you
- A client booked or canceled a class with you
- A client booked or canceled a course with you
- A client booked or canceled an appointment with another staff member
- A client booked or canceled a class with another staff member
- A client booked or canceled a course with another staff member
- A client canceled their attendance of a group class
- One staff member is substituted for another in a class or appointment
- A client enrolls in a course
- A staff member adds a client to a course
- A room is changed for a class, course, or appointment
- If enabled, a reminder for an upcoming appointment, class, or course you're assigned to

Client Management
- A staff member adds a client
- A client signs up online
- A staff member sells something
- A client buys something
- A client's credit card expires soon
- A staff member adds a note to a client's profile
- A staff member posts a note in a class, course, or appointment
- A staff member places a plan on hold
- A client's plan or pass is expiring with no other plan or pass to replace it
- A client's recurring plan is about to expire
- A client's prepaid membership is about to expire
- A client's pass is about to expire
- A client has only one visit remaining on a pass
- A staff member issues a make-up
- A client signed a document
- A client has canceled their membership

NOTE:
Staff reminder emails. Staff can choose to get the same reminder emails clients get for appointments, classes, and courses they're assigned to. They're sent on the same schedule as client reminders. Turn them on in your notification settings.

Staff Notification Types

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