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Modifying Passes

 

You can edit Pass details after creation. Most updates will not affect previously sold passes; their original name, price, and visit count remain locked. However, if you add or remove applicable services, those changes will automatically update for existing pass holders.

In This Article

Who can use this feature?

  • Pike13 Plans: ✅Premium, ✅Advanced, ✅Essential
  • User Roles: ✅Primary Owner, ✅Owner, ✅Manager, ❌Staff, ❌Limited Staff

Modify Existing Passes

  1. At the top of any Pike13 page, select Settings and click on Passes.
  2. Select the pass you want to modify, and then click the Edit button of interest:
    1. Basic Info includes name, applicable services, description, and single-visit pass expiration.
    2. Pricing includes price, number of visits, pass duration/expiry, applicable taxes, and revenue category
    3. Group rates
    4. Policies includes terms and conditions, purchase restrictions, member status, and applicable locations.

See a full list of changes that impact previously purchased passes: Changes that impact current Plan or Pass holders

Warning

Single Visit Passes

You cannot change the service covered by a single-visit pass that was issued automatically for a given enrollment.