Modifying Passes

You can edit Pass details after creation. Most updates will not affect previously sold passes; their original name, price, and visit count remain locked. However, if you add or remove applicable services, those changes will automatically update for existing pass holders.

In This Article

• Who can use this feature?
• Modifying Existing Passes

Who can use this feature?

• Pike13 Plans: ✅Premium, ✅Advanced, ✅Essential
• User Roles: ✅Primary Owner, ✅Owner, ✅Manager, ❌Staff, ❌Limited Staff

Modifying Existing Passes

1. At the top of any Pike13 page, click Settings, then click Passes.
2. Select the pass to modify, and then click the Edit button of interest:
   1. Basic info
      1. Pass name of the item as it shows up in the store.
      2. Applicable services where the pass may be used to pay for visits
      3. Pass Description (short and full) as seen on the web
      4. Single-visit pass expiration notifies staff and the pass holder when the pass is about to expire - 7 day notice for passes less than 30 days or 30 day notice for passes longer than 30 days.
   2. Pricing
      1. Price of the item shown in the store.
      2. Visits determines the number of classes or appointments that can be scheduled using this pass.
      3. Unused visits expire after determines how long until the pass expires.
      4. Applicable taxes applied at time of sale.
      5. Revenue category used for reporting.
   3. Group rates
   4. Policies
      1. Terms and Conditions to be accepted by the client or account manager.
      2. Who can buy this on your Pike13 website? Allow/restrict clients or members from purchasing the plan on their own. This may be limited to only Staff selling the plan in person.
      3. Member status for a client with an active plan.
      4. At which location can this be used? Determines where the plan may be used.

See a full list of changes that impact previously purchased passes: Changes that impact current Plan or Pass holders