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Locations: Managing Multiple Facilities

In Pike13, multiple locations can be managed within one site, sharing a single client list and unified reporting.

In This Article

Who can use this feature?

  • Pike13 Plans: ✅Premium, ✅Advanced, ✅Essential
  • User Roles: ✅Primary Owner, ✅Owner, ❌Manager, ❌Staff, ❌Limited Staff

Adding Locations

  1. Click Settings at the top of any page, then click Advanced Settings.
  2. Under Your Pike13 Business in the right hand menu, select Locations.
  3. Click + Add Location.
  4. Fill out the following fields: 
    1. Name
    2. Description
    3. Address
    4. Phone Number
    5. Time zone
    6. List in footer of Pike13 website toggle

Warning

Location Time Zones

If you have multiple locations across different time zones, the schedule will default to the time zone of the client/staff member who is logged in. The person's assigned location is set from the client / staff member's profile page.

If no location is set for the client / staff member, the default location will be set to the top location listed at Settings > Advanced Settings > Locations.

Warning

Changing Location Time zones

When changing the time zone of a location, that already has scheduled events, be aware that those events times will adjust accordingly. If the event time change was not desired, you will need to manually change each event to the proper time.

Best Practice

Multiple Time Zones

Locations should ideally be in the same time zone. Multiple time zones can be confusing for clients. If your business has multiple locations in different time zones, you may want multiple Pike13 sites instead. If you are interested in having multiple sites, please reach out to our team at help@pike13.com.

Updating Locations

  1. Click Settings at the top of any page, then click Advanced Settings.
  2. Under Your Pike13 Business in the right hand menu, click Locations.
  3. Click on the location you wish to edit.
  4. Here choose Edit next to the individual location setting.
  5. Update the setting then select Save.

Disabling Locations

  1. Click Settings at the top of any page, then click Advanced Settings.
  2. Under Your Pike13 Business in the right hand menu, select Locations.
  3. Click on the location you wish to disable.
  4. Select the Disable button on the right hand side.
    1. This will hide the location, but all historical information will still be assigned to this location including client / staff members home locations and past event locations. Prior to disabling a location, all upcoming classes, courses, and appointments have to been canceled that are held at that location.

Adding Business Hours and Unavailable/Holiday Hours

  1. Click Settings at the top of any page, then click Advanced Settings.
  2. Under Your Pike13 Business in the right hand menu, select Locations.
  3. Click on the location you wish to add or update business hours and/or blackout/holiday hours.
    1. Business Hours will show your clients the hours this location is open. You can set hours for a specific day, or have them repeat. You can also set multiple business hours.
      Example: 9am-5pm repeating every Monday through Friday, and 10am-5pm repeating on Saturdays.
    2. Unavailable / Holiday hours will prevent clients from booking appointments on during these times. Please note, staff will still be able to book clients during this time and it will not cancel events that are already scheduled. Staff availability still needs to be blacked out and classes need to be canceled manually.