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Make-Up Passes

Staff members can manually issue a make-up pass for late cancellations or no-shows for Appointments or Classes to grant clients an exception to your policy for a future visit.

Courses cannot be configured to issue a make-up pass for a missed session.

In This Article

Who can use this feature?

  • Pike13 Plans: ✅Premium, ✅Advanced, ✅Essential
  • User Roles: ✅Primary Owner, ✅Owner, ✅Manager, ❌Staff, ❌Limited Staff

Make-up Policies

  1. Go to Settings, then click Services.
  2. Select the Service you want to allow make-up passes for, then click the Cancellation tab.
  3. Make sure your Late Cancellation window is long enough to cover issuing a make-up pass. Make-up passes can only be issued for Late Cancels or No Shows.
  4. Ensure your Cancellation Fee only allows a visit to be deducted, a fee cannot be collected. A visit must be deducted from the clients current plan or pass in order to issue a makeup pass.
  5. Select Edit next to Make-up Policy.
  6. Choose to allow Staff to issue make-up passes.
  7. Choose a Pass to issue when a make-up is issued and determine if or when the make-up pass expires.

Make-up Reasons

  1. Go to Settings, then click Advanced Settings.
  2. Under Client Management, click Make-up Reasons.
  3. Click an existing reason to make changes to it, then click Save.
  4. Click + Add to create new Make-up Reasons to meet your business needs.