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Roster Alerts

At the top of any Class, Course, or Appointment roster, Pike13 displays a summary of issues for enrolled clients. These alerts help staff catch billing or profile issues before the service begins.

In This Article

Who can use this feature?

  • Pike13 Plans: ✅Premium, ✅Advanced, ✅Essential
  • User Roles: ✅Primary Owner, ✅Owner, ✅Manager, ✅Staff, ✅Limited Staff

Common Roster Alerts

Email bounced Client's email address needs to be updated
Failed payment Client's payment failed and needs to be replaced.
Missing waiver Client needs to sign the business's waiver.
Payment overdue Client has an unpaid bill that needs to be paid.

    Reconcile Roster Alerts

    You can fix these problems directly from the roster screen without leaving the page.

    Option 1: Quick Resolve (The Icon) Tap the specific Alert Icon (e.g., the red credit card or the waiver symbol) under the client's name. This will often open a pop-up to immediately resolve the issue (like opening the waiver signing window).

    Option 2: Detailed Options

    1. Click the More Options button (Three Dots or Gear icon) next to the client's name.

    2. Select the appropriate action:

      1. Charge for this visit (to fix Payment Due).

      2. Sign Waiver (to open the digital waiver).

      3. Edit Profile (to fix a bounced email address).