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Troubleshooting for Account Claiming

In your claim email there will be a link to follow that will finish the account claim process. We have a few troubleshooting suggestions if this process is not working for you.

Not receiving the Welcome Email?

  • If you check your spam folder there is a chance your email service decided you might not want to see that claim email by mistake!
  • You will want to add do-not-reply@pike13.com and help@pike13.com to their contacts list to prevent any further emails from being filtered as spam since your notification selection will be sent to this same email account and we don't want to miss getting you any important notifications.
  • If the email still does not appear, reach out to the business directly. Request that they check to see if your email was suppressed by mistake in order to have a welcome email resent.

What if I am being redirected to Pike13.com or another business?

 If you already have created an account with another business that uses Pike13, you do not need to create a new account. Simply log in with your existing Pike13 email and password—one login works across all locations. If you try to signup with that same email, the system will automatically prompt you to sign in instead. 

If instead of logging in to your account you prefer to create a separate login, here are the steps below:

1. Opening your claim link from the welcome email into an incognito browser avoids having to reset cookies and handles the majority of issues that a user might encounter.

2. Clear saved passwords and cookies; if the incognito browser is not working for you then it might be an issue with the browser you are using being a bit too helpful with automatic login to your other accounts. 

  • Chrome: Click the site information icon (lock or "i") to the left of the address bar → Cookies and site data → Manage on-device site data → find the Pike13 domain and click the trash can icon → Done.
  • Safari: Go to Safari → Settings → Privacy → Manage Website Data, search "pike13," select it, and click Remove.
    3. Try another browser, using another trusted browser that you do not have custom settings on can help avoid automation that is interfering with account claims.


    4. Double-check that you are using a browser for this process, you cannot claim your client account using a Pike13 app at this time.

    If you are still having issues, check with the business you are trying to set your account up with, let them know what browser you are using, and have them reach out to our support team directly so we can help resolve the issue with them.