Site Manager FAQs

Find answers to common Site Manager questions in Pike13, including stamping behavior, staff management, owner changes, reporting limitations, and franchise billing options.

What does not stamp out when creating a franchisee site?

Scheduled class, course or appointment times
Staff availability
Staff member profiles
Navigation pages
Waitlists
Group rates
Pay rates

What stamps out that you may not expect?

All plans and passes stamp out in even if they are suspended.
Documents stamp out but must have Smartwaiver enabled to see them.

If I update my site manager will it update all my location sites?

No. If you make changes in the Site Manager after stamping out some locations, only future locations will receive those updated settings. Previously created sites will not be updated automatically—you must manually update those sites.

How do I add a staff member to the site manager?

Because a link to the staff page is not displayed in the Site Manager, you must modify the URL directly. From this page, you can make all standard staff member updates.

Use the following format: https://<subdomain>.pike13.com/staff_members

How do I change the primary owner?

As with staff, the link is not shown in the Site Manager. Modify the SUBDOMAIN below to access the page to update the Primary Owner.

https://SUBDOMAIN.pike13.com/desk/settings/primary_owner

Is it possible to run a client report in the site manager and filter on custom fields?

No. At this time, you cannot report on site-specific custom fields from the Site Manager level. Because each location manages its own custom fields independently, those fields may not match across sites.

Do I charge my franchisees for Pike13 in the Site Manager?

You have two options:

Each site pays for its own Pike13 subscription with a card on file for each business.
The master franchise pays for all Pike13 subscriptions, and may choose to bill franchisee owners outside of Pike13.