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Logging in with Multi-Factor Authentication (MFA)

To keep your business data and client information safe, we are introducing an extra layer of security for logging in. Multi-Factor Authentication (MFA) ensures that even if someone discovers a password, they won’t be able to access your account without a second form of verification.

In This Article

What’s Changing?

Depending on your role within Pike13, your experience with the MFA rollout will differ:

  • For Clients: MFA is optional. Your clients can choose to enable it for their own peace of mind, but there is no requirement for them to do so.

  • For Staff Members: MFA will eventually be required for all staff and owners.

The Transition Period (Skip Option)

We understand that you’re busy running your business. At launch, most staff members will see a "Skip for Now" button when prompted to set up MFA. This allows you to log in quickly if you're in the middle of a rush.

Note for Admins: While most staff can skip initially, some users—depending on their permission levels or account history—may be required to set it up immediately. If a staff member does not see the "Skip" option, they must complete the setup to access the site.

MFA Methods: How to Verify

When you set up MFA, you can choose between two convenient methods:

  1. Email Verification: A 6-digit code will be sent directly to the email address associated with your Pike13 account.

  2. Authenticator App (Recommended): Use apps like Google Authenticator, Authy, or Microsoft Authenticator to generate a secure code.

Critical Step: Check Your Staff Email Addresses

For MFA to work seamlessly via email, every staff member must have a valid, accessible email address in their profile.

  • The Benefit: If your email is correct, getting a sign-in code is as easy as checking your inbox.

  • The Risk: If a staff member has an old, "dummy," or misspelled email address in Pike13, they will be locked out of their account when MFA is mandatory.

Action Item: We highly recommend that all owners and managers audit their staff list today to ensure every team member has a valid email address on file. This is the perfect time to clean up those profiles.

FAQS

I don't see the 'Skip' button. What do I do?
 If the skip option isn't available, you must set up MFA to proceed. If you are worried about losing access, choose the Email option—just ensure you can access the email account listed on your profile.

Can I use both an Authenticator App and Email?
 Yes, we actually recommend this. You can set up both methods within your account settings. When you log in, Pike13 will give you the option to choose which method you’d like to use for that specific session. This is a great backup plan if you forget your phone but have access to your email.

How do I change my MFA method (e.g., switching from Email to an App)?
If you want to change your primary method, you’ll need to "start over" by logging in to your Pike13 account. Click on  your Avatar in the upper right and select My Account. Scroll to the bottom and click Disable MFA. The next time you log in, you will be prompted to set up MFA from scratch, where you can select your new preferred method.

What if a staff member is locked out because of an old email?
  An owner or manager with profile edit permissions will need to update that staff member's email address. Once updated, the staff member can trigger a new code to that valid inbox.

Can I reset my own MFA?
Yes. If you still have access to your account. Click your Avatar (top right) select My Account. Scroll to the bottom and select Disable MFA. Log out and log back in to set up your new preferred method.

What if I am completely locked out?
Owners and managers can reset MFA for their team by going to the staff member’s Profile, select staff profile under their picture and Click Disable MFA (located next to the "Reset Password" button).The staff member will be prompted to re-configure their MFA at their next login. You can also email help@support.com and we can disable if for you.

Our staff uses a shared laptop at the front desk. How should we handle MFA?
If multiple staff members use a single device, you have a few options:

  • Individual Logins (Most Secure): Each instructor logs in with their own credentials. This ensures staff actions are tracked correctly in Pike13.

  • Google Group / Distribution List: Create a free Google Group that includes all relevant staff. Use this email for the shared "Front Desk" profile. When a code is sent, everyone in the group receives it.

  • Shared Email Account: Create a dedicated email (e.g., gym-frontdesk@gmail.com) for the shared profile. Staff can log into this email to retrieve the code. (Note: This is the least secure method.)