If your client is not receiving email notifications, there are a couple troubleshooting steps you should take:
Does your client have an email address?
Please check that your client has a valid email address in their client profile. If their account is unclaimed, you can send them the welcome email to verify emails are being sent.
Has an email been sent?
On the client's profile, you can click sent emails to see all the notification emails sent from Pike13 to this client. If you see the email there, the client may have a filter set up, or it may be going to their spam folder. Occasionally, we see email providers reject our emails and they bounce back. If you are seeing that, ask your client to add the sender to their address book.
Is your client on the suppression list?
To check if a client has been added to the email suppression list, Owners and Managers can click on Clients at the top of the page. Select the client's name then choose Client Profile. From here, Owners and Managers can check if the client is on the list. If the client is on the list, they will have the option to remove from the client from the suppression list.
Does your client have email turned on for this notification?
To check your client's notification settings, click on their profile then select Notifications. From here choose Settings. From here you can see the notifications your client has chosen to receive but you cannot edit their notifications. If they have chosen not to receive an important notification, you will need to reach out directly to your client and ask them to enable the email in question.