Pike13 sends you email notifications to let you know about payments, your schedule, and other important things happening in your account. Staff members at the business serving you can also send you notes through Pike13. You can manage which of these you receive in email or as a text on your smartphone.
In this article
Control when and how you are notified
- Sign in to the Pike13 website.
- Click My Profile, select Notifications, and then choose Settings.
- To receive no notifications during certain hours (like when you sleep), under When don't you want to be disturbed? click Edit, and then select the checkbox and choose the times when you don't want to receive notifications.
- To receive any of the available notifications, click the Edit button so that notification is checked, check the boxes on the right to be notified on the Pike13 website, by text, or by email, and then select Save.
Note
Text Notification
If you choose to receive text notifications, you'll be prompted to enter the phone number at which you want to receive the texts.
Review your notifications
- Sign in to the Pike13 website.
- Click My Profile, select Notifications, then click New.
- To dismiss a notification, click the Ignore button
to the right of the notification.
Dismissing a notification reduces the notifications count. - To see notifications you’ve dismissed, tap Archived.
Client notifications
| Notification | When Sent |
|---|---|
| Billing | |
| Payment is due in three days, unless your membership is paid automatically | Sent three days before due date |
| A payment fails for you | Sent when payment fails |
| Your credit card is about to expire | Sent three months before expiration and monthly after that |
| Scheduling | |
| You’re registered for a class, course, or appointment | Sent immediately |
| You’re removed from a class, course, or appointment | Sent immediately |
| A class, course, or appointment that you’re registered for has changed | Sent immediately |
| A reminder 24 hours before your appointments | Sent 24 hours before, but not sent if registered within the 24 hour window |
| A reminder 24 hours before your classes | Sent 24 hours before, but not sent if registered within the 24 hour window |
| Your Profile | |
| A staff member posts a note in a class, course, or appointment for you | Sent immediately |
| A staff member sends you a note | Sent immediately |
| Someone adds a photo of you | Sent immediately |
| Your plan or pass is about to end | Sent to a client a month before their pass expires if their pass is valid for more than one month, or a week before their pass expires if their pass is valid for more than one week |