Issuing Make-Ups

When a client cancels or no shows for a group class or appointment service, a make-up pass can be manually issued by a staff member. This is useful when you want to make an exception to your cancellation policy and allow the client to make-up the visit at a later date.

Issue Make-up Passes

1. Select Schedule
2. Go to the Roster for the event.
3. Click the Gear next to the client's name
4. Mark client as Canceled or No Show.
5. Select Issue a make-up
6. Select a Reason and enter additional details about the reason the make-up pass was issued

Revoke Make-up Passes

To revoke a make-up pass within the Roster:

1. Go to the Roster for the event
2. Click the Gear next to the client's name
3. Revoke the make-up.

To revoke a make-up pass through a person's profile:

• Go to the client's Dashboard
• Select Plans & Passes
• Click on the make-up pass
• Select Cancel on the right hand side

Notifications

Owners and Manager can receive a notification when a staff member issues a make-up.

1. Click on the Bell icon (Notifications)
2. Choose Settings
3. Scroll down to the Client Management notifications
4. Select Edit next to A staff member issues a make-up
5. Choose how you want to be notified
6. Click Save

See Why a Make-up Pass Was Issued

Make-up Passes will appear under Plans & Passes and contain the service the make-up pass is for. To see the staff member who issued the pass and the reason why it was issued go into the pass itself.

• Go to the Client's Dashboard
• Select the Make-up Pass
• Look under Overview > Make-up