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Using the Branded App

  • Updated

If the business serving you has the Pike13 branded app, you can manage your schedule, find upcoming activities, purchase plans and passes, and manage your payment methods.

In this article

Creating an account

Before you can sign in to the app, you will need to create an account.

  1. In your mobile browser, go to the business' Pike13 Website.
  2. In the top right corner of the Pike13 website, select Sign Up.
  3. Enter your email address then select Next.
  4. Enter the required information including creating a password and select Sign Up.

Installing and signing in to the branded app

    1. Go to Google Play or the Apple Store, search for the business, and install the branded app
    2. After the app is installed, sign in with your Pike13 account email address and password

Managing a profile in the branded app

Use the app to view your upcoming activities, as well as find additional classes and appointments offered by the business. If you are unable to attend an upcoming activity, cancel your enrollment and reschedule. Click an event for more details about the service and instructor.

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View a list of Classes and Appointments offered by the business. Click Schedule - All Classes to see all upcoming classes or click a class service to see times only for the selected service. Click Appointments to see private services and to schedule a time.

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When viewing a specific class or appointment service, the calendar will highlight the days the service is offered (colored circles) and show you the days you are already enrolled (colored dots). This simplifies the enrollment process and makes it easy to find a time that fits with your upcoming activities.

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More

Click More to access Account Information, Business Information, and App Settings & Information.

Account Information

View and purchase plans and passes, including the number of visits remaining on your active passes. You can also see and manage your payment methods.

Business Information

View the contact information for the business.

App Settings & Information

Manage your notification preferences and let us know if you run into any issues using the Pike13 Branded App. Please note, messages through the app DO NOT go to the business.

Note

QR Code

The check-in QR code is not currently in our Client App. It can be accessed using a mobile browser by signing in and selecting Your Stuff next to their picture and then the Scan In option to get to the code.

Warning

Managing Children (Dependents) & Courses Are Not Supported

The Branded App and Client App do not support dependent relationships. To enroll or make purchases for a dependent, you will need to add a unique email address to their profile and login as your dependent. Courses are also not available in these apps.

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