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Staff App

With the Pike13 Staff App, employees can manage their own schedules, communicate with clients, facilitate enrollments, and collect payments.

In This Article

Staff App Installation Links

App Requirements

Due to the many versions of Android and Apple devices available, your experience may vary depending on your device model, operating system version, display size, and device settings. Pike13 apps may not be compatible with older devices and operating systems. We highly recommend using the most current stable operating systems on devices released in the last 2-3 years.

Troubleshooting the Staff App

Restarting the App

  1. Restarting an app on an iPhone

  2. Restarting an app on an iPad

  3. Restarting an app on an Android device

Troubleshoot other issues

  • Do you have the latest version? Verify by going to the App Store on your device and clicking Updates.

  • Do you have enough free space on your device? Confirm by going to Settings > General > Usage on your device.

If you're still having issues, contact Pike13 Support at help@pike13.com. Include as many details as possible, such as:

  • Device being used, e.g. iPhone 14, iPad Mini, Galaxy Tab S11, etc

  • OS/operating system and version, e.g. iOS 26.4, Android 16, etc

  • Relevant screenshots of the problem

  • Can you log in to the app upon startup?

    • If so, is the app crashing?

    • If the app is crashing, what steps are taken beforehand?

If you can't use the Staff App at all, you can accomplish any Pike13 task anytime on your iPad, iPhone, or iPod Touch using a browser (Safari, Chrome, or Firefox). Sign in to your account and navigate as usual.

Be sure to check our status page in case there is an outage.