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Booking & Canceling Appointments

Many businesses that use Pike13 allow clients to book an appointment for a private lesson. Please note, doing so may require an applicable plan or pass to be purchased or adding a credit card on file. Pike13 will ask you for the required info when appropriate.

In some cases, you can also cancel your booked appointments. Doing so as early as possible avoids cancellation fees and frees the provider’s schedule for other client bookings.

Choose your Pike13 experience

This article contains instructions for

MOBILE VIEW

In this article

Booking an appointment

  1. Sign in to the Pike13 website where you want to book an appointment
  2. Select Menu at the top left hand corner, and then click Appointments choose the type of appointment you wish to book.
  3. If you have the option to book the appointment at more than one location, choose a location.
  4. To book an appointment with a particular staff member:
    1. Click on Filter.
    2. Choose the Staff member.
    3. Click Apply.
  5. Select the morning, afternoon, or evening box that shows times available, and then choose the time slot you wish to book.
  7. If you manage another person, choose whom the appointment is for.
  8. If you have not purchased a pass or plan to pay for this appointment, you may be prompted to make a purchase in order to book the appointment.
  9. If you have more than one pass or plan to pay for your booking, choose which you want to use
  10. Click Finish.

Canceling an appointment

  1. Sign in to the Pike13 website.
  2. Under Upcoming Schedule , click the name of the appointment you wish to cancel your registration for.
  3. Click Cancel Registration, and then choose OK.

Warning

Late Cancel

When you go to cancel your upcoming appointment and it shows "Late Cancel", you may be charged a fee or have a visit deducted. This will depend on this particular business's cancellation policy. If you have questions about their policy, please reach out directly to the business.

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DESKTOP VERSION

In this article

Booking an appointment

  1. Sign in to the Pike13 website where you want to book an appointment
  2. Select Services, and then under Appointments choose the type of appointment you wish to book.
  3. If you have the option to book the appointment at more than one location, choose a location.
  4. To book an appointment with a particular staff member:
    1. Click on Filter.
    2. Choose the Staff member.
    3. Click Apply.
  5. Select the morning, afternoon, or evening box that shows times available, and then choose the time slot you wish to book.
  6. If you manage another person, you will have the option to choose who is taking this lesson.
  7. If you have not purchased a pass or plan to pay for this appointment, you may be prompted to make a purchase in order to book the appointment.
  8. If you have more than one pass or plan to pay for your booking, choose which you want to use
  9. Click Finish.

Canceling an appointment

  1. Sign in to the Pike13 website.
  2. Under Upcoming, click the name of the appointment you wish to cancel your registration for.
  3. Click Cancel Registration, and then choose OK.

Warning

Late Cancel

When you go to cancel your upcoming appointment and it shows "Late Cancel", you may be charged a fee or have a visit deducted. This will depend on this particular business's cancellation policy. If you have questions about their policy, please reach out directly to the business.

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CLIENT APP

In this article

Booking an appointment

  1. Login to the Client App/Branded App
  2. Select Services
  3. If you wish to enroll your child or someone you manage, click on Managing at the top.
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  4. From here choose the person you wish to book.

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  5. Select Appointments
  6. Click on the type of appointment you wish to book.
  7. Choose the day you wish to book from the schedule.

  8. Click Book next to the time you wish to attend.

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  9. From click Book Appointment to complete your enrollment or click Cancel if you do not wish to book this time.
  10. If you do not meet the enrollment requirements, you will be asked to either Buy a pass or plan or Add a Credit Card. You will be prompted to complete this step in order to book your appointment

Canceling an appointment

  1. Log in to the Client App/Branded App.
  2. Click on Activities.
  3. Under Upcoming Activities, scroll to the appointment you wish to cancel your registration for.
  4. Click Leave or Cancel.
  5. Confirm you wish to cancel by clicking Cancel Appointment.

Warning

Late Cancel

When you click to Cancel your upcoming appointment and it shows "Late Cancel", you may be charged a fee or have a visit deducted.

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This will depend on this particular business's cancellation policy. If you have questions about their policy, please reach out directly to the business.