Make-Up Passes

When a client late cancels or no shows for a group class or appointment service, a make-up pass can be issued by a staff member. This is useful when you want to make an exception to your cancellation policy and allow the client to make-up the visit at a later date.

Make-up policy

Only owners and managers can update the cancellation and make-up policy.

1. Go to Settings > Services
2. Select the Service you want to allow make-up passes for
3. Select the Cancellation tab
4. Make sure your Late Cancellation window is long enough to cover issuing a make-up pass. Make-up passes can only be issued for Late Cancels or No Shows.
5. Ensure your Cancellation Fee only allows a visit to be deducted, a fee cannot be collected. A visit must be deducted from the clients current plan or pass in order to issue a makeup pass.
6. Select Edit next to Make-up Policy
7. Choose to allow Staff to issue make-up passes
8. Choose a Pass to issue when a make-up is issued and determine if or when the make-up pass expires

Make-up reasons

Only owners and managers can add or edit make-up reasons.

1. Go to Settings > Advanced Settings
2. Under Client Management select Make-up Reasons
3. You can edit the existing reasons and/or create your own