When a client has multiple plans or passes that could apply to a service, Pike13 follows a specific order of priority to determine which one to deduct a visit from:
- Compimentary Pass
If a complimentary pass is valid for the service—or it expires before other plans or passes—it will be used first. Pike13 prioritizes promotional passes over purchased ones in these cases. - Unlimited Plan
If the client has a plan that offers unlimited visits for the service, that plan will be used next. - Earliest Expiration Date
The plan or pass that expires soonest, including any plan with rollover visits. - Most Restrictive Plan
A plan or pass that is valid for the fewest types of services, especially one that is exclusively for this service. - Cart Order
The plan or pass that was added to the shopping cart first. - Any other valid option
Finally, if none of the above apply, Pike13 will select any remaining plan or pass that is valid for the service.
Note
Deducting Rollover Visits
Unused visits rolled over from the preceding to the current period are deducted from a plan before the current period’s unused visits. For example, if a client had a 10-visit plan with five unused visits from March that rolled over to April, those five rollover visits from March would be deducted from the plan before April’s 10 visits.