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Troubleshooting the Kiosk App

Because of variations in hardware, software, and settings, your experience may differ across devices. The Pike13 app may not be compatible with all models or operating systems.

In This Article

Who can use this feature?

  • Pike13 Plans: ✅Premium, ✅Advanced, ✅Essential
  • User Roles: ✅Primary Owner, ✅Owner, ✅Manager, ✅Staff, ✅Limited Staff

Reset a Frozen App

  1. Double-click the iPad Home button.
  2. Swipe left or right through the open apps until the Pike13 app appears, and then swipe its preview up and off the screen to close it.
  3. Reopen the app.

Unexpected Services

If your business has multiple locations, check that you're signed in to the Client Kiosk with the correct location.

  1. Double-tap the top left corner of the Client Kiosk.
  2. Under Which business is this Client Kiosk for? select the correct location.

Finding the Pike13 Kiosk App

The kiosk app is available in most countries supported by the Google Play and Apple App stores.

More Help

  • Ensure you have the latest version of the Kiosk App. Verify by going to the App/Play Store on your device and tapping Updates.
    • Alternatively, use these links to go directly to the store and update it from there:
  • If none of these apply and you're still having issues, contact Pike13 Support at help@pike13.com. Include as many details as possible:
    • What device are you using? (For example, iPhone 4s, or iPad Mini)
    • What operating system is on your device? (For example, iOS 7.0.4 or Android 14)
    • When the app starts, can you log in?
    • If you can log in and the app crashes, when does it crash? (For example, when adding a photo)