If your client is not receiving email notifications, there are a couple troubleshooting steps you should take:
Has your client claimed their account? When you create a new client in Pike13, you can choose to send a welcome email to that person. When the client receives the welcome email, they can create a password and claim their Pike13 account. This is required before Pike13 begins sending additional emails.
Has your client confirmed their email address? If a client signs up directly on your Pike13 site, they will receive an email asking them to confirm the email address. This ensures your client is using their real email address. This is required before Pike13 begins sending additional emails.
To see if the client's email is unclaimed or unconfirmed, check the label next to their name in your client list. If the client's email is unclaimed or unconfirmed, take the following steps:
- Click on the client's profile
- Ensure an email address is included in the profile. If not, tap Edit Profile on the right hand side. Insert their email address.
- If an email address is on file, scroll down the right side of the page and select Resend Welcome Email.
- Your client will need to click on the link in the welcome email to claim their account.
Does your client have email turned on for this notification? Clients can manage their notifications by tapping on Notifications to the right of their dashboard. From there, they can tap settings up above and manage their notification settings. Ask your client to check if notifications are enabled for the email in question.
Check the sent email logs. On the client's profile, you can tap sent emails to see all the notification emails sent from Pike13 to this client. If you see the email there, the client may have a filter set up, or it may be going to their spam folder. Occasionally, we see email providers reject our emails and they bounce back. If you are seeing that, ask your client to add the sender to their address book.