When a client credit card payment fails, the resulting error message can help you resolve the transaction issue. Here are the most common transaction errors and what to do about them.
|ERROR||WHAT IT MEANS||WHAT TO DO|
|INV ACCT||This usually shows up when the credit card number and the expiration date don't match. The card may be expired, or the card number may have been entered incorrectly.||Check the card's expiration date and that the entered number matches the number on the card.|
|Error Processing Transaction.
Please contact customer service.
|Your merchant account has probably reached its monthly processing maximum.||Contact TransNational, EVO, or the third party you are working with to raise the monthly processing maximum.|
|This very specific decline response indicates that the card has been flagged by the issuing bank (either because of suspicious activity or a report that it's been stolen).||
|UNAUTH TRANS using Amex||The American Express acceptance portion of the merchant processing application probably wasn’t signed or requested and you didn’t provide an existing Amex SE#.||
Call your merchant processor to ensure you are authorized to accept American Express.
|Invalid Processor errors||An incorrect or missing Processor ID is the cause.||Contact Pike13 Support at firstname.lastname@example.org. They will work with you and your merchant processor to gather the correct credentials.|
|Format Error||The merchant processing application that you filled out didn't include a certain card type (like Visa debit card).||Contact Brad Kaizer at Chase Paymentech (1.866.349.9839 x 6119) and ask him to edit your account's accepted payments.|