- Visitors, Clients and Members
- Account Managers, Dependents and Peers
- Plans & Passes
- Services: Classes, Appointments and Courses
- Staff Members
A member who has used a service within the past 30 days
A membership that has not expired or is not on hold.
A time-sensitive notification that requires action and is sent only to staff, manager, and owner (like a reminder that no one has been checked into a class that started 30 minutes ago). Alerts are delivered every 30 minutes, so if three alerts are prompted in a five-minute period, one email will deliver all three in a single message.
A statement of charges. Pike13 distinguishes between Pike13 bills (bills for your business's use of Pike13) and client bills (bills for your clients). Bills also have various states: paid bills, unpaid bills, scheduled bills, bills due, bills past due, and failed bills.
Schedule an appointment.
When business owners add a new staff member to their Pike13 business (and create the staff member’s profile), they can choose to send an invitation email for the staff member to claim their accounts. To claim their account, the staff member clicks a link that directs them to your Pike13 business staff site and sets their password. The staff member can also update their profile, personal information, availability, and other account details.
A client or person who uses the services of your Pike13 business.
Register for a class or course.
Pike13 User Permissions
Actions that people can take in Pike13. Click here to learn more.
Pike13 app for iPad that your Pike13 business can use to let clients sign in on arrival on site.
The client of your Pike13 business who has purchased either a plan or a pass that your business defines as qualifying for membership.
Having a prepaid pass or monthly or prepaid plan that a Pike13 business owner has set as qualifying the client who holds it as a member of that business.
Goods that a business sells, like tee shirts, water bottles, and books (excludes passes and plans); retail products
In Pike13, these and other digital documents, signable online, are managed through DocuSign. Unlike waivers, miscellaneous online documents aren’t automatically sent to clients.
A purely informational notification that is intended primarily for staff, manager, and owner (like informing owners that a staff member gave a complimentary pass to a guest). But notices can also notify clients of things like an upcoming appointment, a failed membership payment, and a credit card that is about to expire. Typically, all notices for the day are delivered in a single email or text message.
A reminder delivered to staff and clients by text message (SMS), email, and directly on your Pike13 website. Each notification and its delivery method can be turned on separately. Pike13 offers two types of notifications: notices and alerts.
A person in the client list of your business who hasn't visited or purchased from your business.
Enroll in a class or course or book an appointment.
The way to classify and group the revenue from products and services in Pike13 financial reports.
Set times for a class, course, or appointment. Owners, managers, and staff schedule services when creating them. Clients can't schedule anything in Pike13. Instead, clients book and enroll in services.
A single period in which service provider and client or group of clients meet for a class, appointment, or course.
The process of starting a user session in Pike13.
Establish a new account. Someone signs up for an account and then goes through the signup process.
The part of Pike13 that controls purchases of plans, passes, and merchandise.
A document giving up a right or claim. In Pike13, these and other digital documents, signable online, are managed through DocuSign.